Submitting a request
The website form is an application only and does not take payment. You will receive an email confirming whether the request can be accepted, together with the payment method, agreed scope and delivery timing.
Delivery time
After the commission and payment are confirmed, the written Jiugongge report and guidance are normally sent by email within 1–2 days. If the scope requires more time, a revised date will be agreed before work begins.
Delivery format
Delivery is made to the email address supplied with the request. You are responsible for checking that address and its spam or filtered-mail folders.
Cancellation and refunds
If you cancel before custom analysis begins, any payment received will be refunded. Once personalised work has begun, the fee is normally non-refundable, except where the service is not delivered as agreed or applicable law gives you additional rights.
Delivery problems
If a report has not arrived by the confirmed date, contact zuoyiwen336@gmail.com. If the service cannot be completed, the amount paid for the undelivered service will be refunded.
Preparation and dispatch
Silver pendants are prepared and dispatched within 1–7 days after payment is verified. Artist hand-painted artworks are dispatched within 3–10 days after payment is verified. Braided bracelets are prepared within 1–7 days after payment and image confirmation; contact zuoyiwen336@gmail.com before ordering if you want a custom image. These are preparation and dispatch windows, not arrival times.
Physical product cancellations and refunds
Contact zuoyiwen336@gmail.com as soon as possible to request cancellation. If production has not begun, the order can be cancelled for a full refund; once production has begun, we will confirm the available option under the law that applies to your purchase. Under our 30-Day Returns policy, you may request a return within 30 calendar days after delivery when the artwork is unused, undamaged and in its original packaging. Contact us before returning it and use tracked, insured shipping. For an eligible non-quality-related or change-of-mind return, the buyer pays return shipping where permitted by law. If an order cannot be fulfilled, the undelivered amount will be refunded. These terms do not limit mandatory consumer rights.
Damaged, incorrect or missing goods
If an item arrives damaged, defective or incorrect, please contact zuoyiwen336@gmail.com as soon as possible—preferably within 48 hours—with the order number and photographs of the item and packaging. We will arrange an appropriate replacement, repair or refund and cover the required remedy costs. Also contact us if a confirmed shipment does not arrive. The 48-hour request helps us document carrier damage and does not reduce any statutory right.
Transit, tracking and delays
Carrier transit and customs clearance take additional time and vary by destination and shipping service. We do not currently publish a verified country-specific transit estimate or guarantee an arrival date. If you need delivery by a specific date, contact us before ordering. Dispatch details and tracking are sent by email. If we cannot dispatch within the stated window, we will contact you before the deadline with a revised dispatch date and the choice to accept the delay or cancel the unshipped goods for a refund. Contact us if tracking stalls or a parcel does not arrive; we will investigate with the carrier.
Shipping charges and free shipping
Shipping is available only to destinations offered at checkout. A merchandise subtotal of US$50 or more qualifies for free shipping. Below US$50, the destination shipping charge is calculated for the cart and added to the total before PayPal payment. This is an order-level shipping charge, not a separate charge for each item. Changing the cart or destination recalculates it. Free shipping covers outbound shipping only, not import charges or return shipping.
Remote areas and P.O. boxes
For a remote-area or P.O. box address, contact us before ordering to confirm delivery availability and any additional shipping charge. The displayed country rate, including free shipping, does not confirm service to a specific address. No remote-area surcharge is calculated automatically.
Confirm delivery with usImport duties, taxes and clearance fees
The checkout total covers merchandise and shipping in USD. Import duties, import taxes and carrier customs-clearance or brokerage fees are not included and are payable by the buyer if assessed, even when the order qualifies for free shipping. The amount depends on the destination, goods classification, declared value and rules in effect when the goods enter the country. Customs or the carrier may collect these charges before releasing or delivering the parcel. We do not promise duty-free entry or a fixed import-tax amount. Check with your local customs authority or contact us before ordering if you need clarification. This policy does not remove any tax collection obligations that applicable law places on the seller.
Delivery policy updated 8 September 2026 · Version 2026-09-v2